Refund policy

We want you to love your purchase! If for any reason you are not completely satisfied, please review our return and refund guidelines below:

Returns

Items may be returned within 14 days of delivery.
To be eligible for a return, your item must be unused, unworn, and in its original packaging.
Custom or personalized items are non-returnable unless they arrive damaged or defective.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.
If approved, your refund will be processed back to your original payment method within 5–7 business days.
Shipping costs are non-refundable. Customers are responsible for return shipping fees unless the item is damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 3 days of delivery with photos of the product and packaging. We’ll gladly send a replacement or issue a refund.

Exchange

We currently do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.

If you have questions about your return or refund, please reach out to me directly at jmpamplona@gmail.com.